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Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

Types of returns accepted:

  • Product(s) damaged during shipping (please take photos of all damaged packaging and product(s) right away for your claim, this is very important!)
  • Incorrect product(s) delivered to you 

To be eligible for a return:

  • If the product is damaged, your damaged product claim must include photos of the original packaging and damaged product

Please note if you received the correct item, and there is no damage, the item will not be eligible for return.


To start a return, you can contact us at hello@pippapottery.com. Please place the return reason (one of the two return types listed above) and order number in the subject heading of your correspondence, and include the receipt/proof of purchase in the subject body or as an attachment so we can quickly work the return. You must include photo evidence within your claim as specified above. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Non-returnable items
Non-returnable items include, but are not limited to the following and are at the discretion of the seller:

  • Custom products, such as special orders or personalized items
  • Sale items
  • Gift cards
  • Any items sent back to us without first submitting a claim will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We do not accept exchanges at this time, we apologize for the inconvenience.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pippapottery.com.

You can always contact us for any return question at hello@pippapottery.com.